If you create a ticket via the support button, first navigate to the page where the issue occurs before clicking the button. This will automatically guide our customer support team to correct page. If you submit the ticket via email, please specify which account you are logged into, which page you are viewing, and which group you are in. If you are already in contact with a colleague, please indicate this when creating the ticket. This will allow us to direct your request to the appropriate colleague and handle your ticket more quickly.

Describe your problem or request as clearly as possible so that we can help you as efficiently as possible. Using screenshots can help to clarify the issue. Don't forget to provide your contact information clearly so that we can reach you quickly in response to your ticket.